Our support team is available to help with casino questions, account-related issues, payment queries, technical concerns and general feedback. Choose the contact option below that best fits your enquiry, and include your username and a brief description of the issue where relevant. Please do not send passwords or full payment details. For account checks, have any requested verification documents ready. The team will review your message and provide practical guidance during the listed support hours.
| Department | Contact |
|---|---|
| Customer support and account enquiries | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Telephone support | +44 20 7946 0831 |
| Working hours | 24/7 |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or anything that requires an explanation or supporting documents. Include a clear subject line and a brief description of what you need help with. Please also provide up-to-date contact details so the team can reach you if more information is needed and help avoid delays.
Send Us a Message
Response Time
Contact the support team through live chat or email for help with your account, payments or games. Most inquiries receive a response within one business day. More complex issues may take longer to review, depending on their nature and the information needed. If your request concerns a transaction or account verification, include the relevant details to help the team look into it.
Feedback
Have a suggestion, an idea, or feedback about your experience? We’d like to hear from you. Share what’s working well or tell us where the website could be clearer and easier to use. Our team reviews every message carefully and uses your feedback to guide improvements to the service, site features, and overall player experience.